Term
and Condition
Before Making any Reservation at all Genting Group
of Hotels , please read the
STRICT TERMS AND CONDITION set by E-Genting Reservation
Centre.
CANCELLATION
POLICY / AMENDMENT
A.)
Kindly be advise on any cancellation prior to check
in date is subject to the below stated terms and
condition , otherwise a Non arrival or No Show Charge
of the total room nights book will be levied.
B.) Any amendment or cancellation will be subject
to the following :-
|
CANCELLATION
|
|
Low and
Shoulder Season
|
Less
than 72 hours prior to arrival date |
A
cancellation fee of 50% Charge against
the full amount paid will be imposed
for cancellation made less than 3 working
days notification prior to the arrival
date. |
| More
than 72 hours prior to arrival date |
Once
booking is confirmed. A cancellation
fee of 30% charge against the amount
paid will be imposed for cancellation
made more than 3 Working days notification
prior to the Arrival Date |
|
During Peak and Super Peak Season
|
Less
than 7 working days prior to arrival
date |
Strictly
NO REFUND. |
| More
than 7 working days prior to arrival
date |
Once
booking is confirmed. A cancellation
fee of 30% charge against the amount
paid will be imposed for cancellation
made more than 3 Working days notification
prior to the Arrival Date |
|
|
AMENDMENT
|
|
Low and
Shoulder Season
|
Less
than 72 hours prior to arrival date |
An
amendment fee of 30% charge against
the amount paid will be imposed for
amendment made less than 3 working days
notification prior to arrival date.
(Not including
Sat, Sun , Eve & Public Holidays.)
|
|
During Peak and Super Peak Season
|
Less
than 7 working days prior to arrival
date |
An
amendment fee of 30% charge against
the amount paid will be imposed for
amendment made less than 7 working days
notification prior to arrival date.
(Not including
Sat, Sun , Eve & Public Holidays.)
|
|
|
NO SHOW · No refund
will be entertained.
- Any
cancellation made later than the
stipulated days, no refund shall
be entertained.
- No
amendment or cancellation shall
be entertained for any payment made
on packages reservation.
- A
cancellation Code must be obtained
for the cancellation made.
- This
Code must be retained to preserve
your rights in the case of dispute.
- Genting
Group of Hotels Front Office will
not allow guest to check in should
there be any amendment of names
upon registration.
Request for refund for cancellation
made must be in writing together
with the Check In Voucher
to the email address : enquiry@sinisini.com within
30 days from the date of issue.
*On No Show from Guest, no
refund shall be entertained.
From
: The Management of Genting Information
Knowledge Enterprise Sdn. Bhd.
(Wholly owned subsidiary of Genting
Behad ) and the management of Sinisini.com.
(Bonus Tours and Travels Sdn. Bhd.)
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